Accessibility Statement

Last updated: May 30, 2026

Hermiston Inn & Suites is committed to making this website usable by every guest, including travelers who use assistive technology. Accessibility is an ongoing effort: when we find something that doesn’t work for someone, we fix it.

1. The standard we follow

We target Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These are the same guidelines referenced by U.S. Department of Justice ADA Title III guidance for web accessibility. AA is the level expected of most public-facing business websites.

2. What we’ve done

The site was independently audited and remediated against WCAG 2.1 AA. The list below summarizes the concrete fixes that shipped:

• Color contrast. Primary buttons now use navy text on a gold background (and invert to gold-on-navy on hover) so the "Book Now" call-to-action passes AA contrast at every state. Section labels, footer text, and other small accent text were re-toned for sufficient contrast against light backgrounds.
• Promo-code chip. Re-styled to white text on dark navy (~10:1 contrast) so the discount code is legible to guests with low vision.
• Hero overlay. The dark gradient behind the hero subtitle was strengthened and the type changed to opaque white, so headline copy stays readable on top of photography.
• Keyboard focus rings. Every interactive control on the site — buttons, navigation links, the hamburger menu, room-slideshow arrows and dots, lightbox controls, and footer links — now shows a visible 2px gold focus ring when reached by keyboard.
• Photo lightbox. Pressing Esc closes the gallery, Tab stays trapped inside it while open, and focus returns to the photo that opened it. The image counter announces changes to screen readers.
• Mobile menu. Pressing Esc closes the menu and returns focus to the menu button.
• Promo-code copy button. Converted from a non-focusable span into a real <button> with an accessible label; the "Copied!" confirmation is announced via a polite live region.
• Room slideshows. Auto-advance respects the operating system’s reduce motion preference, and slideshows pause when focused by keyboard, not just on mouse hover.
• Live announcements. The lightbox counter, room-photo counter, current specials, and the copy-code confirmation are all wired to aria-live regions so screen readers announce updates without losing the user’s place.
• Contact form. Each field now validates individually with aria-invalid, error messages are linked to their input via aria-describedby, focus jumps to the first invalid field on submit, and a summary is announced in a role="alert" region.
• Touch targets. Review carousel dots, slideshow dots, and slideshow arrows were enlarged to meet the recommended ~44×44px touch-target size.
• Underlines & non-color cues. Footer quick-links carry persistent underlines, and the active page in the main navigation is distinguished by both color and underline — not color alone.

3. Accessibility tools built into this site

Every page on hermistoninn.com includes a built-in accessibility widget. Look for the round dark button with a white person-icon in the bottom-right corner of the page, then open the panel for the following:

• Five one-click profiles — Vision Impaired, Seizure Safe, ADHD Friendly, Dyslexia / Cognitive, and Keyboard Navigation. Each profile turns on a sensible bundle of tools so you don’t have to set them one at a time.
• A text-size stepper that scales every page’s typography up or down in 2-pixel increments.
• Fifteen individual tools, grouped into Content (dyslexia font, line spacing, letter spacing, big cursor, tooltips on hover and keyboard focus, hide images), Color (high contrast, grayscale, invert colors, low saturation), and Reading & Navigation (highlight links, reading mask, reading guide, pause motion, strong focus outlines).
• Settings persist across pages and revisits via your browser’s local storage — turn something on once and it stays on until you turn it off.

You can open the panel from any page using its floating button, or right here:

Open accessibility tools

This is not a third-party "accessibility overlay." The widget is self-hosted code that lives in our repository — it sends no data anywhere and does not attempt to "auto-fix" the page in ways that can interfere with screen readers. Overlay products marketed as instant ADA compliance have a poor track record (the U.S. Federal Trade Commission fined one such vendor in 2025 for misleading WCAG claims). We chose instead to do the real remediation work first, and then provide these tools as an additional convenience.

4. Get help

Two ways to reach us, on purpose:

• For immediate help during a stay or while booking — the front desk is staffed 24/7. Call (541) 567-7777 or email info@hermistoninn.com. If you cannot use the website at all, the front desk can complete a booking for you by phone.
• For accessibility-specific questions, feedback, or complaints — please write to admin@hermistoninn.com. Routing accessibility matters to our operational inbox (rather than the general front-desk queue) helps us acknowledge and track them properly. Postal mail is also welcome at 655 N 1st St, Hermiston, OR 97838.

5. Reporting an accessibility issue

If something on this site doesn’t work for you, we want to hear about it. Email admin@hermistoninn.com with as much of the following as you can comfortably share — the more detail you can provide, the faster we can reproduce and fix it:

• The page URL where you ran into the problem.
• What you were trying to do (book a room, find directions, view a photo, etc.).
• The assistive technology you use, if any (screen reader, voice control, switch device, etc.).
• Your browser and operating system (for example: Safari on iPhone, Chrome on Windows, Firefox on macOS).

We aim to acknowledge accessibility reports within two business days and to share a plan for fixing the issue within ten business days. Where we can’t fix something quickly, we’ll offer an alternative way to get whatever you need done — for example, a booking by phone.

6. About this statement

This statement covers hermistoninn.com. The front-desk phone line, in-person service at our property, and our printed materials are also part of an accessible guest experience — please use the contact details above for help with any of those.