Hermiston Inn & Suites Terms and Conditions

By creating a reservation or checking in, guests acknowledge and agree to the terms and conditions outlined here.

General Policy

By booking a room at Hermiston Inn & Suites ("The Hotel" or "the hotel"), guests agree to adhere to these terms and conditions. The hotel reserves the right to modify these terms and conditions at any time without prior notice.

Reservations and Payments

A valid photo ID and matching credit card are required at check-in. All guests must be 18 years or older to confirm guestroom accommodations, and a valid photo ID must be presented at check-in. Room reservation requests must include the first and last names of all adults occupying the room. If the individual checking in is not the same as the reservation holder, they must be authorized on the reservation. For credit card payments, the cardholder must be present at check-in unless prior arrangements have been approved by the hotel; failure to comply may result in immediate cancellation of the reservation and denial of accommodations.

Full payment or a deposit may be required at the time of booking, depending on the source of the reservation and the rate plan. The remaining balance is payable upon arrival during check-in. Check-in cannot be completed until full payment and security deposit pre-authorization have been received and approved. Accepted payment methods include credit/debit cards (Visa, MasterCard, American Express, Discover) and cash. Any remaining balances after check-out, or additional charges discovered after departure (such as for damage), will be billed to the credit card provided. If payment is not received by the check-out date, the hotel may charge the card on file, pursue collection actions, or take legal steps to recover the unpaid amount. Guests who believe there are incorrect charges on their folio should notify the hotel within five days of departure. Eligible refunds for overcharges or cancellations will be credited to the original payment method, and while refunds are issued immediately, it may take five to seven business days to appear on the account due to processing times by the payment processor and the card issuing bank. The hotel will provide a refund receipt with a confirmation number; guests should follow up with their credit card bank upon receipt.

A pre-authorization hold of $100 may be placed on the credit card at check-in to cover anticipated charges, including incidentals and security deposit. The final amount will be charged at check-out, and the pre-authorization hold will typically be released within a few business days, though it may take up to 14 days depending on your bank’s policies.

The hotel is not responsible for honoring or compensating guests for any incorrect, misrepresented, excluded, or inaccurate content displayed by third-party websites or agencies. Differences in content—such as photography, descriptions, amenities, room types, rate plans, and service fees—must be resolved between the guest and the third-party. The hotel will adhere to its most current policies, terms, and conditions as provided directly by the hotel.

Guests must contact third-party agencies for any changes or modifications to reservations made through those agencies. If the payment method for an OTA (third-party) reservation is not apparent at check-in, charges will be held on the guest’s credit card until payment is resolved by the OTA or third party.

The hotel reserves the right to cancel or modify any reservation, including after confirmation, if the reservation is affected by a mistake or error of any kind (such as rate errors, technical issues, room type discrepancies, or fraudulent activity). Extensions of reservations may not be at the same rate or in the same room type, and guests may be required to change rooms.

The hotel folio is a comprehensive statement of all charges and payments related to your stay, reflecting the agreed-upon rate for booked rooms, including applicable taxes, service fees, additional services, or surcharges. Tax rates are subject to government changes, and any adjustments will be reflected on your final folio. Room rates may vary based on booking date, length of stay, and other factors, with extra charges possible for additional guests or exceeding room occupancy limits.

For group trips, maximum occupancy rules apply: rooms with one bed accommodate up to two people, and rooms with two or more beds accommodate up to four people.

Check-in and Check-out

Local check-in time is 3:00 PM, and check-out time is 11:00 AM. No refunds are provided for arrivals more than 15 minutes past check-in time. Early check-in and late check-out are subject to availability and may incur additional charges. A detailed inspection of the room occurs after check-out, and charges may be applied for any damages or theft discovered before the room is reoccupied.

If a guest checks out before the reserved check-out date, the remaining balance of the stay may be retained by the hotel. For fully prepaid and non-refundable reservations, no refund will be provided for early check-out.

Cancellation and No-Show Policy

Cancellation policies depend on the booking type and source. Deposits or prepayments may be non-refundable based on the reservation terms and rate plan. Guests should review the specific cancellation terms for their booking and contact the hotel for any inquiries prior to booking. Cancellation and prepayment policies at Hermiston Inn & Suites differ based on the type of accommodation, rate plan, and the source of the reservation. It is important for guests to review and understand the specific conditions that apply to each option when making a booking. Failure to arrive on the scheduled check-in date will be considered a no-show, which may result in charges and forfeiture of the reservation.

Prepaid or non-refundable rate types and special discounted rates require full payment at booking and are strictly non-refundable and non-transferable. Once booked, reservations cannot be modified or canceled without forfeiting payment. In cases of no-show or early departure, the full reservation amount is non-refundable, and bookings cannot be rescheduled—regardless of circumstances such as illness or travel disruptions. Rescheduling is not permitted, even if circumstances such as illness, weather disruptions, or changes in travel plans arise.

For reservations made with the standard rack rate plan, guests may cancel free of charge up to 24 hours before the local check-in date and time. Cancellations within 24 hours of arrival will be charged for the first night. Failure to arrive on the scheduled check-in date is considered a no-show, resulting in charges and forfeiture of the reservation.

Guest Responsibilities

Guests are expected to conduct themselves appropriately, respecting hotel staff, property, and other guests. Privacy and quiet hours are observed from 10:00 PM to 9:00 AM. Illegal activities or disruptive behavior will not be tolerated, resulting in eviction without refund, possible charges, and notification to local authorities.

Guests are responsible for any damage caused during their stay, whether intentional or accidental, to common areas, amenities, or guest rooms. Charges for replacement or repair of damaged or missing items (such as towels, linens, appliances) will be added to the folio and deducted from the incidental deposit. If damages exceed the deposit, the credit card on file will be charged for the excess. Guests causing damage may also be liable for hotel revenue loss during repair periods. Willful damage will be reported to law enforcement, and the hotel reserves the right to pursue criminal and civil charges.

Pre-existing damages or room issues must be reported to the front desk immediately after registration to avoid responsibility and potential charges. The hotel permits guests, with prior approval, to receive packages and special deliveries at the property; however, lost, damaged, or stolen packages are not the hotel’s responsibility.

ADA Policy

The hotel complies with the Americans with Disabilities Act (ADA) and offers accessible rooms, subject to availability. Guests with special requests should contact the hotel directly.

Smoking Policy

All rooms are non-smoking. Guests found smoking, vaping, or leaving strong smoke scents in the room will be charged a $500 cleaning and repair fee. The property is drug-free and prohibits illegal drugs and marijuana, regardless of state legalization. Violators may be subject to trespass laws, and the hotel will abide by applicable federal and state standards.

Fire Safety Equipment and Tampering Policy

Accommodations are equipped with modern fire safety equipment, including sprinklers and smoke detectors. Tampering with or disabling fire safety devices is a violation of federal standards and may be punishable under local laws. Violators may face fines, forfeiture of deposit, eviction, and legal action. Evidence of tampering, including non-emergency activation of smoke detectors, will incur a $500 fee per incident or per smoke detector.

Parking Policy

Guests may park near their room, in the hotel parking lot, or nearby. Note that while parked within hotel premises or nearby, they do of their own volition. The hotel is not responsible for damage, accidents, or loss involving vehicles or personal property. The hotel reserves the right to tow vehicles from its parking lot. Vehicles that are unattended, abandoned, or parked on hotel property without prior registration or approval from hotel management may be towed at the hotel's discretion. The hotel is not required to provide advance notice to vehicle owners before removal from the premises.

Pet Policy

The hotel welcomes dogs, with a non-refundable pet fee of $20 per pet, per night, and a limit of two pets per room (each weighing 50 lbs. or less, unless otherwise approved). Pets must be monitored and not left unattended in rooms. Other animal types (cats, birds, reptiles, wild animals) are not allowed. Pets should use designated areas for relief and remain on a leash outside the room. Excessive shedding, pet urinating, pet defecating, or accidents in the room will result in a $500 cleaning fee, and damage caused by pets will be charged according to the damage policy. Pets must not be left in the room unattended. Doing so may result in eviction of the guest, without refund of the prepaid room fees.

Service Animal Policy

Service animals are permitted in accordance with the ADA and are not subject to the pet fee. However, they are subject to damage assessments if they cause damage. Misrepresentation of a service animal may result in a class 2 misdemeanor and a $500 fine. Emotional support animals are not recognized as service animals and must follow the pet policy, including associated fees.

Firearms Policy

For the safety and security of all guests, visitors, and staff, weapons—including firearms, knives, and explosives—are not permitted on hotel property except as expressly detailed. The hotel will determine what constitutes a weapon at its sole discretion. Law enforcement officers and designated military personnel on duty are the only exceptions. All individuals must comply with federal, state, and local laws regarding weapons, and violators may be subject to trespass laws.

Liability and Safety

While the hotel strives to provide a safe and comfortable stay, it is not responsible for loss, theft, or damage to vehicles or personal property in guest rooms or public areas. Employees will not disclose guest identity, room number, or presence to anyone except appropriate law enforcement. This includes the delivery of messages or phone calls. Guests are responsible for informing those they wish to contact of their room number or presence. Safety cameras are used throughout public premises, and anyone on property may be recorded.

Privacy and Data Protection

Information provided during your stay, including payment details, will be securely stored and used solely for processing payments, booking fulfillment, and legal compliance. The hotel will not share your information with third parties except as necessary for payment processing or as required by law.

Force Majeure Clause

The hotel is not liable for any failure or delay in fulfilling its obligations due to events beyond its reasonable control. Such events include, but are not limited to, acts of God, natural disasters, pandemics, government regulations, strikes, labor disputes, power failures, civil disturbances, war, terrorism, utility failures, or any other circumstance that makes normal hotel operations impossible or impractical.

Your Agreement

By creating a reservation or checking in, guests confirm that they have read, understood, and agree to these terms and conditions, as well as other hotel policies available upon request. For clarifications or questions, please contact the hotel by phone at +1 (541)567-7777 or by email at info@hermistoninn.com.